Hands On Build and Review with the Alliance Edition Secretlab Titan 2020 Gaming Chair
Last October, Secretlab partnered with Blizzard Entertainment to debut their new line of premium
Alliance and Horde themed gaming chairs
, and since it turns out that where you decide to park your butt all day is pretty important, I decided to share my experience with the new Alliance Edition Secretlab Titan 2020.
Full disclosure: I was given the chair for free as part of Wowhead's help in promoting Secretlab new line of chairs, but it was
contingent on providing any sort of promotion or review.
The box arrived a little dinged up, but that's hardly the fault of the company, and everything inside was in near-pristine condition. Although I haven't gotten a new chair in many, many years, I was fairly surprised by how small the box was considering what a big chair it was supposed to be - turns out it was pretty well packed.
Putting the chair together proved no problem; the box includes picture instructions, but there's even
an assembly video
which makes it pretty hard to mess up.
Neat packaging aside, one of the things that really impressed me was how user friendly building this thing was. I didn't get a bag full of random parts to sort on my own - everything was meticulously laid out, lock washers were already set in the proper order on the few bolts which needed to be installed. There's a total of one screw which needs to be removed (which comes with an overwhelming amount of warnings emphasizing how important it is not to do so until installation is complete), set in a rather deep hole, and I was pleased to learn that the provided screwdriver was magnetic in order to manipulate it easier.
Likewise, the armrests came already bolted on, so the only thing that actually needed to be installed was the tilt mechanism - this is probably also the only real failure point, as there's no real guide to keep you from accidentally putting it on backwards, though everything else was fairly dummy proof. Connecting the backrest was pretty easy; one side is locked, so you can slide the backrest on, and the bolts came pre-installed in their sockets, so as to not confuse them with the other set for the tilt. Magnetized covers slip over the exposed bolts, making everything look nice and neat in the end.
While a lot of things impressed me while putting together this chair, one of the simplest was actually the headrest. I'm rarely a fan of the little pillows that come with these kinds of chairs, as I always find them slipping up and off the tapered top of the backrest, but the Secretlab pillow came with a nicely textured strip on the back to help hold it in place, which actually works pretty well. The pillow itself is also a comfortable squishy memory foam rather than the cheap materials I've seen in the past.
The only issue I had was a small tear on the right arm rest, just next to the adjustment button, which might make it prone to tearing further. Thankfully, the Secretlab support was exceptional and I received a brand new replacement within a week - no hassle, no fuss, I didn't have to pay for shipping or return the part, just said I had a problem and got a very quick solution.
At this point, I've had the chair for a couple of weeks and I have to say, I'm very pleased with it. Aside from the fact that my old chair had seen some serious miles and desperately needed an upgrade, buying a chair that you're going to sit in for years is a major decision, and it's not always possible to test drive them before hand, so there's a certain level of apprehension before committing to it, which is exactly why I took so long to replace my own thoroughly dilapidated chair.
One thing which surprised me was how firm the chair was, more than I expected it should be. That isn't to say it's
, just very firm, and within about a day it had broken in quite nicely while retaining its rigidity, so comfort wasn't an issue. Some may want a softer chair (and I do believe the non-Alliance/Horde versions offer a fabric version which might be different), but for me, it's perfectly comfortable while the firmness helps keeps my back straight, which is a must if you find yourself sitting for long periods of time. In retrospect, it makes sense - it's not meant to be a plush bean bag chair you sink into, it's supposed to keep you upright in front of your computer screen, and it does a great job at doing so for long periods of time, without any discomfort.
Many of these so-called gaming chairs have formfitting "racing flare" on the seat and backrest which kind of hold you in place, similar to those found in some car seats, and the Omega model features this as well, although the bigger Titan model which I got does not. Whether or not that's a good or bad thing for you is entirely personal, though since the Titan is designed for bigger people, it seems to be left out on purpose - personally I like to sit cross legged or with my feet up, so I specifically wanted the bigger seat, and even though it's designed for bigger people, I've found it quite comfortable and marathon sitting sessions haven't posed any problem whatsoever. The chair also comes with built-in, adjustable lumbar support by way of a knob on the side; I don't turned mine most of the way down, but it's way better to have the adjustable option than the crappy foam pillow most chairs use as an excuse for "ergonomics".
One small criticism I had is that the chair doesn't lean back
as far as my old one, but that's hardly something I do regularly, and you could probably lay down enough to still sleep in it if you wanted to. I may have also personally preferred a more textured seat than the solid flat piece, though I don't really think my butt knows the difference. On the other hand, the seat being one completely solid flat piece makes it very easy to clean, whereas my previous had dips and edges which caught all manner of dust, dirty, and crumbs over the years. While I haven't had it long enough to say how it will hold up a year or more from now, all in all, I'd say the upgrade was definitely worth it!
Out with the old, and in with the new!
Very easy to put together. Bigger model fits smaller people just fine without the form-fitting racing flares. Fantastic headrest pillow. Built-in adjustable lumbar rather than a separate cushion. Great customer support.
Doesn't lean back quite as far others, but still enough to lay down in. Small tear in right armrest which was quickly replaced. Inner armrest button is easy to accidentally depress and push out.
Our site director Perculia also received an Alliance Omega courtesy of Secretlab, which has since been claimed by Brightpaw - at least we know if Anduin isn't recovered from the Maw, the Alliance throne is in capable paws.
Brightpaw and I really like our chairs, and I'm sure Perculia would too if she were allowed to sit in it. Secretlab was even nice enough to give us an affiliate link when they first went on sale last October, so if you decide to pick one up for yourself, using the link below will help support Wowhead and fuel site development, at no additional cost to you.
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